LaEequa Moore

7360 San Diego Avenue Apt 4

Saint Louis, MO 63121

(314)480-2409

Email: laila17moore@gmail.com

Skills
I am proficient  in cash handling, training, inventory, customer service, and Microsoft programs.

Experience

February 2019- Current
Missouri Veterans Home, Saint Louis, MO- Administrative Assistant

Welcomes visitors by greeting them, in person or on the telephone; answering or referring inquiries.
Directs visitors by maintaining employee and department directories; giving instructions.
Maintains security by following procedures; monitoring logbook; issuing visitor badges.
Maintains telecommunication system by following manufacturer’s instructions for house phone and console operation.
Maintains safe and clean reception area by complying with procedures, rules, and regulations.
Maintains continuity among work teams by documenting and communicating actions, irregularities, and continuing needs.
Contributes to team effort by accomplishing related results as needed
Coordinate mail flow in and out of office
Collect and distribute parcels and other mail.
Monitor office supplies and place orders when necessary

July  2018- November 2018
Hollywood Casino, Maryland Heights, MO- Guest Room Attendant
Dusting and polishing furniture and fixtures
Cleaning and sanitizing toilets, showers/bathtubs, countertops, and sinks
Making beds and changing linens
Washing windows
Vacuuming and cleaning carpets and rugs
Sweeping/vacuuming, polishing, and mopping hard floors
Keeping bathrooms stocked with clean linens, toiletries, and other supplies
Cleaning mirrors and other glass surfaces
Emptying trash receptacles and disposing of waste
Monitoring cleaning supplies and ordering more as needed
Reporting any necessary repairs or replacements

February 2017-May 2018
Amazine CDS, Florissant, MO- Caregiver

Assisting with personal care
Make food preparations
General health care
Personal supervision
Care for the elderly

April 2018- May 2018
GC Services, Weldon Springs, MO- Account Representative
Makes arrangements with the customers to pay balance in full or set up the best possible arrangements
Documents all collection activity in the client/GC system in a concise and accurate manner
Corrects any deficiencies or oversights as outlined by U/M or Manager during telephone monitor, file activity, or QA reviews

February 2018- February 2018
Intelliteach, Creve Coeur, MO- Service Desk Analyst
Respond to questions from all emails and callers
Become familiar with each client and their respective applications
Learn fundamental operations of commonly used software, hardware, and other
equipment
Follow standard Service Desk operating procedures; accurately log all Service
Desk tickets using the defined tracking software
Become familiar with help desk policies and services
Become familiar with the Systems, Network, Database, Desktop Engineers,
programmers, developers, and each team in the IT Department

February 2017- June 2017
Convergys, Hazelwood, MO- Technical Support Specialist
Provide technical support, advice, and assistance
Troubleshoot equipment
Accept bill payment
Answer inbound calls

December 2015 – April 2016
JCPenney, Des Peres, MO – Customer Service Representative
Operate cash register
Handle customer complaints
Respond to phone calls
Online Catalog

March 2015 – August 2015
Red Carpet Shoes, Avondale, AZ – Assistant Manager
Established online advertising
Exchanged cash
Managed and cataloged inventory
Conduct sales
Education

October 2018- December 2018
Vatterott College, Berkeley, MO – Medical Assisting with Limited Radiography

August 2015- December 2017
Hazelwood Central High, Florissant, MO – Diploma

References

Available Upon Request