Authorized to work in the US for any employer
Work Experience
Customer Service Representative
Sitel – Knoxville, TN
October 2018 to January 2019
I assisted customers with maintaining their deposit and saving accounts. I worked to foster and maintain
the client’s relationship with their customers by addressing their concerns and resolving their issues.
I helped customers to better understand bank policy on a variety of transaction types so as to more
effectively keep tabs on their finances. I aided customers in securing their accounts from fraudulent
activity and helped to ease their worries. I defused tense situations with unhappy customers and strove
to resolve their complaints as thoroughly as possible.
Hardin Valley Rd – Shift Leader, Cook
Food City
March 2014 to August 2018
Responsible for completing grill orders in a timely manner, providing attentive
customer service, stocking the deli supply room three times a week and ensuring that the kitchen
was closed properly. Saw to it that closers stayed on task and completed their duties. Most recent
supervisor at the company
was Bart Donovan. You can contact him at (865) 414-7827.
Education
Bachelor Of Arts in English
University Of Tennessee – Knoxville, TN
January 2018 to August 2018

SKILLS
Extensive experience in food preparation, one on one customer interaction,
employee supervision, critical thinking, research, and writing. Diligent, good at
keeping a level head in trying circumstances and enjoys interacting with customers
and coworkers.