Williams Lea is the global provider of skilled business-critical support services to financial, legal and professional services firms. We connect people, processes and technology to manage documents and streamline key operational functions.
From our humble beginnings as a financial printer in London, to our position today as a global outsourcing leader, our business is built a strong heritage, great relationships and a talented team. Our 6,000 worldwide employees work onsite at clients and onshore/offshore at Williams Lea operations providing rivaled support and helping clients transform their support operations. With revenues of over $400 million, Williams Lea is backed by Advent International, one of the largest global private equity investors.
Williams Lea is hiring for Switchboard Operators to work Monday to Wednesday 3:00 pm to 12:00 am and Saturday to Sunday 1:00 pm to 10:00 pm.
Pay: $16.50 – $17.00 hourly Benefits: MedicalDentalVision401kPTOLife InsurancePrescription Drug PlanFlexible Spending AccountDomestic Partner BenefitsCommuter Benefits
Do you enjoy delivering exceptional customer service and have a technical eye to detect and ensure proper corrections (creation, formatting, edits, proofing, etc.) of documents? This position could be for you! Job duties
Operate multi-line phone systemAnswer incoming calls, greeting callers, providing information, transferring calls and/or taking messages as necessaryRoute emergency calls appropriatelyRelay and route written and verbal messagesHandle sensitive and/or confidential documents and informationProvide Exceptional Customer Service (speak clearly, be sensitive to client needs, remain calm /confident even in stressful/difficult situations)Perform data entry as needed
High school diploma or equivalentMinimum (1) year administrative /switchboard support experienceSkilled in the use of MS Office software (Word, Excel, PowerPoint); strong keyboarding and typing skillsFamiliar with other software programs for providing administrative supportStrong attention to detail; able to work on multiple projects simultaneouslyMust have good organizational skillsMust be able to meet deadlines and complete all projects in a timely mannerAbility to handle sensitive and/or confidential documents and informationAble to exercise good judgment to make decisions that conform to business needs and policyGood problem-solving skills, with the ability and understanding of when to escalate a problem to a supervisory levelAbility to maintain professional composure when working with immediate deadlinesAbility to work both independently and collaboratively as part of a teamAbility to work in a fast-paced environmentAbility to communicate professionally both verbally and in writingDemonstrate proficiency in using equipment/technology/software and hardware necessary to perform job functionsMust be self-motivated with a positive attitudeProven customer service skills are required in order to create, maintain and enhance customer relationships
Your safety and well-being: As we all continue to deal with the effects of COVID-19, your health and well-being remain our top priority. In preparation for returning to our workplaces, the following guidance has been developed with reference to government, designated authority, as well as feedback received from employees. This guidance is further supported by our Wellness site content and external resources to help you manage through these unprecedented times.
Face masks: To supplement social distancing and where stipulated, everyone is required to wear a face mask at all times upon entering and when working within the building.
Social distancing: Workstations and office areas are continually evaluated to ensure the 2m/6ft social distancing rule can be applied and adhered to by all employees.
It is the policy of Williams Lea to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, creed, religion, national origin, alienage or citizenship status, age, sex, sexual orientation, gender identity of expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law.
Williams Lea is a drug-free workplace and performs pre-employment substance abuse testing.
PandoLogic. Category: Customer Service, Keywords: Telephone Operator
To apply, please visit the following URL:https://www.jobs2careers.com/click.php?jid=41fc6c86c78d61eebeb894c09&ri=944b294d3f674963af2f6d0aff0dd3e9&job_loc=Hoboken%2CNJ&q&spl=8%2BRuT23pliz4f4SI%3Ancgie2grKR7SpsK4Xdcpuw%3D%3D%3A3GeN8PDPZM9MXW7%2B9bI%2FlGFTSOtLNGHAVc6x1gXRsQ%3D%3D&encrypt=0&l=New+York%2C+NY→