Bi-Lingual (Spanish Speaking) Senior Sleep Expert Sales
Is your current job a nightmare? Make it a dream!
The most trusted authority on sleep
We re no ordinary mattress company. In just over 30 years, Mattress Firm has become America s largest specialty mattress retailer. With more than 2,400 stores nationwide and a team of more than 6,000 Sleep Experts , we have helped millions of people get better sleep. That s who we are and what we do because everyone deserves a great night s sleep.
Helping people sleep well so they live well
Did you know we spend a third of our lives in bed? That s why our priority is making sure everyone s eight hours are perfect. We re looking for passionate, ambitious people: innovators, action takers, growth seekers and life changers. Your journey will begin with an extensive, customer-centric retail sales training program that empowers you to create a life-changing in-store experience and help customers build the perfect sleep sanctuary. Helping people sleep well so they live well is at the core of what we do. The right mattress matters, and so does the right career.
Mattress Firm takes pride in our purpose of helping people sleep well to live well, and we deeply invest in every new sales associate coming on board to live up to that promise. Our award-winning talent development programs include an education path designed to support all new sales associates’ learning proficiency for specialty retail. Not only do we invest in training, but all new sales associates are eligible for a performance-based bonus after their sixth month of employment.
Why work for Mattress Firm?
Our teams are passionate, and our culture is inspiring
You ll be surrounded by ambitious people: innovators, action takers; life changers that will inspire you
Excellent growth opportunities through education and development programs
Get paid on demand
Mental health and life resources
Great employee discounts:
mattresses and sleep accessories
cell phones and electronics
car and home loans
Medical, dental, prescription, and vision plans
401(k) with employer matching
Some positions have base pay or uncapped commission
The Senior Sleep Expert will elevate and enhance the customer’s in-store experience by being a trusted sleep authority and offering best-in-class products. Senior Sleep Experts will execute the Mattress Firm selling programs and support a seamless omni-channel experience to create a compelling and engaging environment that puts the customer at the center. The Senior Sleep Expert will serve as the lead in resolving customer-related issues and escalating when necessary.
Create an environment where the customer is always at the center by cultivating strong relationships
Provide technical and product knowledge information to customers, serve as subject matter expert
Drive individual sales performance and KPIs while demonstrating company values and supporting company initiatives
Adhere to company merchandising and marketing programs to standard
Follow company policy and execute company standards on appearance and functionality
Maintain customer relationships during and post-purchase (e.g., resolving issues, deliver reminders, resolving concerns etc.)
Seek and accept constructive feedback for continuous personal, professional and performance development
Continue to develop skills, competencies, product knowledge through assigned course work, training, and other company led activities
Maintain awareness of competition, advertisements and services offered, develop strategies to counter
Leverage social media to positively impact brand awareness and increase sales
Ensure timely open and closing procedures
Follow all company procedures on cash handling including acceptance of payment and deposit processes
Ability to push and pull and lift up to 50 pounds to assist customers with load outs and in store purchases
Adhere to all sales processing policies to ensure the proper creation and execution of customer invoicing
Professional communication and representation of company brand in all internal and external interactions
Act as the lead to resolve customer related issues and escalate when necessary
Complete all required training modules and certifications prior to the due date
Ensure all safety policies and procedures are followed to ensure a safe work environment for all
Communicate professionally with all internal and external contacts
Follow all company policies and execute company standards on appearance and functionality as well as appropriate brand representation
Communicates any concerns or issues to leadership to ensure proper efficiency of department and company operations
Bilingual Preferred: Spanish
Life at Mattress Firm
Our mission and vision
As America s most trusted authority on sleep, our mission is to help people find the mattress of their dreams. With low prices, the best brands and the knowledge of our Sleep Experts , we make it easy to get a great night s sleep, every night.
In just over 30 years, Mattress Firm has become America s largest specialty mattress retailer. With more than 2,400 stores nationwide and a team of more than 6,000 Sleep Experts , we have helped millions of people get better sleep.
Benefits beyond a paycheck
We support you just like we support our customers that s why we offer an extensive range of benefits designed to support you, your family, and your future.
Diversity, equity and inclusion
We believe in an inclusive environment that attracts, develops and retains top talent. Our Diversity, Equity & Inclusion Council works to promote the cultivation of a work environment that embraces and celebrates all the individuals, backgrounds and perspectives that reflect the communities we serve.
Giving back to our community
Whether it s volunteering at a foster care agency, food bank or even an animal shelter, we believe in giving back to our associates and the communities they live and work in. That’s why we’re proud to support organizations dedicated to helping people follow their dreams and thrive.
DIVERSE CANDIDATES ARE ENCOURAGED TO APPLY
Mattress Firm is an equal employment opportunity employer and is committed to maintaining a non-discriminatory work environment and does not discriminate against any applicant or employee for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, marital status, sexual orientation, gender identity, or any other characteristic protected by applicable law. Mattress Firm is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation.
Now don t fall asleep out there the sooner that we receive your application, the closer you are to the career of your dreams!
DIVERSE CANDIDATES ARE ENCOURAGED TO APPLY
Mattress Firm is an equal employment opportunity employer and is committed to maintaining a non-discriminatory work environment, and does not discriminate against any applicant or employee for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, marital status, sexual orientation, gender identity, or any other characteristic protected by applicable law. Mattress Firm is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation.