Remote Customer Service Representative – Online and Software Part Time
About Conduent:
Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.
Job Description:
Customer Representative – Online and Software (Work From Home!)
Starting pay rate is $16.50 an hour.
Training is Monday through Friday.
Plenty of growth opportunities within the Conduent Team!
Health benefits for you and your family including medical, dental, and vision, starting on day 1 of work!
Paid time off. Work shift will be assigned after training which may include one or both weekend days within the hours of operation of 7AM-12AM CST
Fully work from home!
About the Customer Representative – Online and Software role:
As a member of the team, you will help people every day by taking calls, actively listening to understand customers’ needs, and answering their questions. You manage a high volume of incoming calls from customers while navigating through multiple systems.
Our call center associates are members of a supportive team. Your excellent customer service and communication skills will help us create positive experiences for our customers and clients. Your punctuality and dependability are key to our clients success.
A few of the questions you may receive as a customer representative are the following:
- Can you assist me with installing an application?
- Do you know how to update the current software I have?
- I need help with a tax refund, can you assist?
Responsibilities of the role:
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Install/Uninstall – How to install and troubleshoot install issues (identify OS, OS version, administrative rights, creating admin accounts, disabling antivirus/firewall software, running compatibility mode, unregister/register installer services, etc.) as guided by knowledgebase; How to, what isn’t removed when uninstalled. |
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Update – Explaining auto-update, manual updates (from website). Troubleshooting update issues including verifying version, identifying install location, etc. as guided by knowledgebase. |
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Pre-sales – What ways to get the product, cost, and features of each individual product, order processing, refunds. |
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Use/Navigation – Helping the Client with ease of use (locating forms, help content, calculation summaries). |
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Calculation – Best effort verification of calculation questions or issues, understanding of calculation claim guarantee qualifications and process. |
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Error Check – Trouble connecting, errors sending, explaining the error,where in the return it occurs and the fix. Fixing rejected returns using TP Admin or the Online Admin tool to identify the error code and following instructions listed in the tool to fix the error. |
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Username/Password forgot password reset, forgot username need information. |
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Browser issues clear temp files/cookies, navigation information/troubleshooting, screen freeze/hand troubleshooting, compatibility issues. |
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Importing/Printing – Fixing garbled print, not printing, explaining electronic vs. standard forms, how to print, copy request. |
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