Remote Call Center Concierge Part Time
Providing essential support for clinical and wellness programs, the part-time Remote Call Center Concierge will manage member inquiries, verify eligibility, schedule appointments, and assist with technical support while working from home.Key responsibilitiesResponds to member inquiries via phone, email, and chat, ensuring courteous and professional communicationDetermines program eligibility and collects detailed information, maintaining accurate and confidential recordsCoordinates appointments and guides participants through pre-visit requirements, providing necessary technical supportRequired qualificationsHigh School Diploma or GED certificate required1 year of experience in Call Center or Customer Service operations, preferably in a Managed Care or Health Care environment3 years of general office experience, including administrative support and project management preferredProficiency in MS Office, including Outlook, Word, and ExcelDemonstrated ability to learn and use multiple internal and external systems and tools effectively
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