Part Time Reservationist Part Time
Serve as the primary point of contact for TriMet LIFT ADA paratransit customers and the general public. Provide accurate, ADA-compliant trip reservations, modifications, and cancellations while delivering high-quality customer service. Act as the gateway to the LIFT service delivery system, recognizing that reservation accuracy directly impacts safety, scheduling, dispatch, service reliability, and customer satisfaction. Operate in a high-volume call center environment requiring sound judgment, attention to detail, and professionalism. Routinely manage challenging customer interactions and serve as a first point of contact for incidents and service disruptions. Answer high-volume inbound calls promptly and professionally using the Cisco phone system. Communicate clearly, respectfully, and patiently with customers who may have speech, hearing, cognitive, emotional, or mobility limitations. Adapt communication style to meet individual customer needs while maintaining consistency and poli…Part Time, Reservation, Escalation, Retail, Transportation, Customer
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