Part-Time Customer Service Representative (Remote FL/GA/TX/AZ) Member Care & Services | Georg[…] Part Time
Hi, we’re Oscar. We’re hiring a Part-time Customer Service Representative to join our Member and Provider Services team.
Oscar is the first health insurance company built around a full stack technology platform and a focus on serving our members. We started Oscar in 2012 to create the kind of health insurance company we would want for ourselvesone that behaves like a doctor in the family.
About the role
This role is a volume-driven customer service and production-based role that handles the daily activities involved in running a health insurance company including customer interactions and back office tasks following standard operating procedures.
You will report to the Concierge Operations Manager.
Part-Time Schedule:
Monday – Friday 9:00 am – 1:00 pm CST
OR
Monday & Tuesday: 6:00am – 5:00 pm CST
Please note that this role includes a 5-week full-time training period, MondayFriday from 8:00 a.m.5:00 p.m. Once training is complete, you will transition into the part-time schedule outlined above.
Work Location:
Oscar is a blended work culture where everyone, regardless of work type or location, feels connected to their teammates, our culture and our mission. #LI-Remote
This is a remote role.You must reside in Arizona, Florida, Georgia, or Texas.
Pay Transparency:
The base pay for this role is: $19.00 per hour. You are also eligible for select employee benefits and vacation accrual of up to 64 hours per year.
Responsibilities
- Develop a comprehensive understanding of the current processes, procedures, and tools associated with the Oscar business model.
- Work with members, brokers, providers, and Oscar vendors through multiple channels according to assignment needs
- Manage an assigned caseload, maintaining service delivery, productivity, and quality expectations
- Form working relationships with all partners.
- Support the leadership team by identifying issues through established escalation pathways
- Monitor and track the health of all assigned work-in-progress issues.
- Escalate and resolve issues to ensure appropriate turnaround times
- Participate in process improvement projects
- Comply with all operational, regulatory, and compliance standards relating to member Personal Health Information (PHI)
- Compliance with all applicable laws and regulations
- Other duties as assigned
Qualifications
- 1+ years of experience in a high-volume or customer-focused setting.
- 6+ months of healthcare experience
- High school diploma or GED
Bonus Points
- Strong quantitative or analytical skills focused on identifying or solving problems
- Bilingual in Spanish – with strong skills in speaking, reading, and writing.
- Experience manipulating and entering accurate data
- Advanced Google Suite or Microsoft Office capabilities
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