About Our Job
With competitive pay, great benefits, and endless opportunities, working for the City and County of Denver means seeing yourself working with purpose – for you, and those who benefit from your passion, skills, and expertise. Join our diverse, inclusive, and talented workforce of more than 11,000 team members who are at the heart of what makes Denver, Denver.
What We Offer
This is an on-call position, which means it is a part-time, hourly role. This position will work 30 hours per week and no more than 39 hours per week. The pay range for this position is $20.26-$30.39 and is eligible to enroll in the City and County of Denver’s 457b retirement plan. This position is not eligible for other additional benefits. On-call positions may have routine or variable work schedules.
The City and County of Denver supports a hybrid workplace model, however, this position with the Denver Human Services Call Center is currently working remotely Full Time through June of 2024. At that time a hybrid model may be reinstated. Employees must work within the state of Colorado on their telecommuting days.
What You’ll Do
Denver Human Services provides support to one in three Denver residents. We envision a healthy community where people are connected, supported, safe, and well. Our services include food, cash and medical benefits, child support and veteran services, child welfare and adult protection, work opportunities, and more. If you are committed to supporting the health and strength of the community and want to be a part of an engaged workplace, we’d love to work with you!
Denver Human Services (DHS) is currently seeking a passionate, bilingual (preferred not required), and dedicated individual to serve as a Part Time Customer Service Representative in the DHS Call Center. As a Part Time Customer Service Representative, you will perform comprehensive and technical customer service through high volume phone calls for the Family and Adult Assistance Division (FAAD). Call Center employees will be required to handle a minimum of 65-80 incoming calls per day from new and current clients receiving benefits through FAAD assistance programs.
The Family and Adult Assistance Division has a dedicated staff that listens, advises, and helps people apply for public assistance programs. In addition, they help connect people to community resources that can help them in a time of need.
Specifically, as the Part Time Customer Service Representative you will:
What You’ll Bring
We value diversity of ethnicity, race, socioeconomic status, sexual identity, gender, religion, language, ability, and experience and exemplify this through the makeup of our team at all levels. You’ll be right at home here if you cultivate strong relationships and push yourself, your work, the people around you and Denver to the next level.
Our ideal candidate has some or all the following experience, skills, and characteristics:
Required Minimum Qualifications
This position requires an online assessment or test. Once you complete your application, if you meet the qualification for the position, you will receive an email from …@denvergov.org with a link to the assessment or test. We recommend that you add …@denvergov.org to your safe sender list. If you do not receive the email within 30 minutes of applying, please contact …@denvergov.org.
This position is expected to stay open until January 31, 2024. Please submit your application as soon as possible and no later than January 31, 2024 at midnight to ensure consideration.
About Everything Else
CC2509 DHS Customer Service Agent
To view the full job profile including position specifications, physical demands, and probationary period, click here.
Position Salary Range
$20.26 – $30.39
Although our full pay range is included above, the budgeted hiring range for this position is $20.26- $25.32 per hour based on related experience and additional pay factors.
Denver Human Services
Customer Service Agent: Compliance
The City and County of Denver provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, national origin, disability, genetic information, age, or any other status protected under federal, state, and/or local law.
For information about right to work, click here for English or here for Spanish.
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