Customer Service Representative (Temp – Hiring Event) Part TimeNEW
Under general supervision, this position is responsible for handling customer questions, complaints, and billing inquiries. Duties, Functions and Responsibilities:Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned. Receives by email, fax, or phone, inquiries from customers, contractors, and other city departments. Resolves customer issues with one call resolution. Answers customer requests or inquiries concerning services, products, billing, and equipment. Verifies customer account and active services using various databases and software applications. Researches customer account information to explain services, charges, and adjustments. Logs customer complaints, creates service requests, and routes to the appropriate department(s). Maintains and files all generated service requests. Responsibilities – Supervisor and/or Leadership Exercised:May train others. Knowledge, Skills, and Abilities:Mus…Customer Service Representative, Customer Service, Representative, Event, Retail, Billing
Source: 
