Customer Service Representative – PART TIME Part Time

JOB LOCATIONAurora, Colorado 80016-2946City of Aurora, ColoradoIt is an exciting time to work for the City of Aurora, we’re growing and looking for dedicated and collaborative individuals to join our team of talented and valued employees. Excellent organizations have a set of principles, or core values, that are used to implement their mission and vision. Those values represent the touchstone for the organization, guiding the decisions of the individuals and the organization. At the City of Aurora, we demonstrate our excellence by modeling the CORE 4 Values of: Integrity , Respect, Professionalism , and Customer Service , and we welcome all who share these values to apply.Why Work for Aurora?Make a difference in the lives of real people every dayDiverse communityCompetitive total compensation packageWell-Funded General Employees Retirement PlanLight rail station minutes awayOn-site fitness center and overall employee well-being programs Internal educational programs to assist with career advancementAccess to innovation workspacesPRIMARY DUTIES & RESPONSIBILITIESSalary to be commensurate with experienceThe hiring range for this position is $22.90 – $28.63/hourlyThis is classified as VHNE (Variable Hour Non-Benefit Employee), where the selected candidate will work less than 29 hours per week. This position does not provide medical benefits. This position earns sick leave in accordance with the Healthy Families and Workplace Act.The deadline to submit applications is June 17, 2024. Please note, The City of Aurora will conduct ongoing screenings of applications on a first come, first-serve basis; as soon as we determine to have a qualified pool of applicants, this position may close quickly and without notice.Aurora WaterAurora Water is responsible for the operation and maintenance of the drinking water, sanitary sewer and storm drainage systems, treatment of drinking water and non-potable reclaimed wastewater for irrigation, billing and collection, public outreach and water conservation, acquisition and development of future water rights, major capital projects programs, and quality control for regulatory compliance and public health.OVERVIEW OF POSITION / DEPARTMENTThe Customer Service Representative provides customer service to all Aurora Water customers that contact the Water Billing & Customer Service call center, creates work orders for water related emergencies, scheduling and dispatching of various types of appointments and performs other water account related activities that include water billing review, adjustment and explanationPRIMARY DUTIES & RESPONSIBILITIES Provides customer service to clients by answering phone calls and responding to inquiries for all of Aurora Water operationsReads and interprets map informationSchedules, coordinates appointments, and maintains workloads for customers and contractorsReceives, interprets and appropriately dispatches emergency and routine service calls to field personnelInputs data to modify, adjust, correct, or update department information, checks, compiles, and records dataPrepares, issues, monitors, and distributes departmental documents and reportsEnters and reviews data, generates, and closes work orders as requiredAssists with training other personnel in Operations Service Center functionsOperates a variety of office equipment including personal computers with related softwarePerforms additional duties as assignedMINIMUM QUALIFICATIONS & WORKING CONDITIONSAn equivalent combination of education, training, and experience that demonstrates required knowledge, skills, and abilities may be considered.Education: High School Diploma or GEDExperience: At least two (2) years of clerical and technical experience to include working with a variety of computer system.Knowledge: Knowledge of business English, math, office practices and procedures, and administrative support functionsKnowledge of data entry and retrieval procedures, computer systems including related software applicationsPC operation for both major software packages and internet activityMay require some knowledge of departmental systems and proceduresAbilities: Ability to establish and maintain effective working relationships with employees and citizensCommunicate effectively both verbally and in writingCompile and prepare reportsWork independent of supervision, and use a variety of office equipment including a desktop computer to meet deadlines and schedulesWork with a variety of data sourcesAbility to adopt proper workflow measures and turn-around time in tasksAbility to assess time requirements and multi-taskAbility to handle emergency situations with tact, diplomacy, and efficiencySkills: Skill in computer operations and software applications including database applicationsEfficiently and accurately key information using a keyboardSkill in reading and interpreting map informationBilingual skills preferred; customer service aptitudeLicenses and/or Certificates: NoneEssential Personnel: When a local announcement of emergency or disaster is declared by the City, all City of Aurora employees may be required to work as essential personnel.Physical Demands: Light physical work lifting no more than 20 pounds at a time with frequent lifting or carrying of objects weighing up to 10 poundsFrequent hand/eye coordination for operation of office equipmentVision for reading and interpreting reports and data analysis and preparationFrequent speech communication, hearing and listening to maintain communication with employees and citizensConsiderable walking and standing; frequent pushing, pulling, and climbingEquipment Used: Frequently uses standard office equipment including computer, calculator, multi-line telephones, and copy/fax machinesThis position may require the incumbent to occasionally use personal equipment (e.g.vehicle, cell phone, tools, etc.) in the course of their employmentFor Veterans preference : Please show all of your employment history, including military service and related documentation (DD214) on the application.The City of Aurora is an equal opportunity employer. We are required by state and federal agencies to keep certain statistical records on applicants. It will not be used in any way to discriminate against you because of your sex, race, age, sexual orientation, creed, national origin, disability or military status, gender identity, unless related to a bona fide occupational qualification as defined by the Colorado Civil Rights Commission and the Equal Opportunity Commission.Despite the changes in Colorado law, the City of Aurora maintains a drug-free workplace. A positive test of marijuana is grounds for disqualification and ineligibility for employment with the city for one year or termination once hired.Drug Testing, Thorough Criminal Background Check, and Employment References:As a condition of employment, all applicants selected for employment with the City of Aurora must undergo a thorough criminal background check and drug screening. Employment references will be conducted on finalists for City of Aurora vacancies.

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