Customer Service Representative Part Time
Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims cost containment, and analytics. Sagility has more than 25,000 employees across 5 countries. Job title: Customer Service Representative Job Description: Sagility is a global leader in business process management and optimizing the member/patient experience. Sagility combines technology-powered services with decades of Healthcare domain expertise to drive positive outcomes. Join Our Team and S.O.A.R! S-Spark Curiosity O- One Team, One Direction A- Action for Results, R- Right by Right Purpose We pride ourselves on shaping careers. We have immediate openings for Call Center Customer Service Representative. Our customer service representatives are instrumental in the success of Sagility. Good customer service starts with a human touch, our representatives provide the touch and are the eyes and ears of our business. Benefits of working with Sagility include: $14.00/hr Performance incentivesPaid training within state-of-art video training environmentA comprehensive health plan after 90 days of employmentEmployee wellness and engagement programsA Real opportunity to grow your career – 90% of our Leaders started their career as a Customer Service Representative Responsibilities: Answer all incoming calls promptly and manage them both effectively and efficientlyConduct research to provide the most effective solution to resolve customer issues.Document all callsCommunicate in a professional, empathetic, and diplomatic manner with good voice quality, diction, and articulationWork to achieve daily team quality and customer satisfaction goals What we are looking for: The ideal Sagility candidate will possess the following characteristics: Unwavering commitment to giving perfect effortPunctual and dedicatedThrives in a fast-paced environmentComfortable navigating between various applications on a computerDrive to exceed the callers expectationBuild current skillsetMust have a positive attitudeBelief that teamwork is crucial to being successfulPrevious healthcare experience a plus.Previous call center experience is a plus Requirements: 18 years of age or olderHigh School Diploma or equivalent1 year in 1 Job, preferably in a call center customer service environmentReliable Attendance-No Missed Time in First 90 daysAbility to type 25 wpmProven oral and written communication skillsComfort with desktop computer systemHardwired internet connection with speeds greater than 5MB upload and 10MB downloadSecure, private work area at homeFlexibility in schedule availability-Hours of Operation Monday-Saturday Location: Work@Home North CarolinaUnited States of AmericaPandoLogic. Category: Customer Service, Keywords: Customer Service Representative
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