Department:
Ground Operations
Our Company Promise
We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.
Job Description:
*** For external applicants only:
(1.) Southwest Airlines will consider your interest for this position if you are currently a resident of the State of Oklahoma.
(2.) Southwest Airlines will not consider your interest for this position if you have been interviewed by phone, virtually, and/or inperson
and not selected for the Customer Service Agent position at OKC within the last 12 months.***
Pay & Benefits:
Pay of $20.22 per hour*, with the opportunity for future increase per applicable collective bargaining agreement wage scale based on time in position. Opportunities for overtime and shift premiums.
Benefits you’ll love:
Want to be the friendly face that welcomes Customers to Southwest? As a Customer Service Agent at Southwest,you’llwork at the ticket counter, gate area, and baggage service office to help Customers check in, answer questions, and make sure their travel goes smoothly.You’llbe one of the first Southwest Employees ourCustomersmeet, andyou’llhelp set the tone for a great trip.You’ll also be there to support Customers when travel plans change, offering help and care during delays or disruptions.In this fast-moving role, your friendly attitude, teamwork, and patience makea big differenceevery day. See what a day as a Customer Service Agent looks like:swa.is/DayWithCSA
Additionaldetails
This is a part-time opportunity. At Southwest, Part-Time Employeesgenerally work32 hours over 5 days, but schedules aredeterminedin accordance witha seniority-based bidding process.
New Hires will complete 4-6 weeksof training. Training will consist of8-hoursof classroom or on-the-job training over 5 days each week.
After completing training, Part-Time New Hire work weeks will consist of 6.5-hour shifts over 5 days, with the potential for mandatory overtime.
This role is part of a Collective Bargaining Agreement (CBA), which means pay, schedules, and other job details are set through an agreement with the labor union.
Work schedules are based on seniority and may include early mornings, late nights, weekends, and holidays. There may be times when mandatory overtime isrequiredto support flight operations, but there are also opportunities to trade shifts and find a schedule that works for you.
U.S. citizenship or current authorization to work in the U.S.requiredand no current orfuture workauthorization sponsorship available.
Learn more about becoming a Customer Service Agent and the FAQs:careers.southwestair.com/customer-service-agents
We’recommitted to fair hiring practices and to making employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, military or veteran status, disability, genetic information, or other legally protected characteristics.
Responsibilities
Knowledge, Skills and Abilities
Education
Experience
Licensing/Certification
Physical Abilities
Other Qualifications
*The pay amount doesn’t guarantee employment for any particular period. **401(k) Company match contributions are subject to the plan’s vesting schedule. Match contributions may vary based on the position.
***Profit-sharing contributions are subject to the Retirement Savings Plan vesting schedule and are made at the discretion of the Company.
Pay Rate:
$20.22
Southwest Airlines is an Equal Opportunity Employer.
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