Location: Winter Haven, FL
Everyone is welcome here. Each of us is unique, and that s what makes us amazing. We believe in inclusiveness and celebrating each person s individuality, because there s power in bringing people with different points of view and life experiences together. That s why we provide equal employment opportunities (EEO). All applicants are considered regardless of race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, or sexual orientation.
So, bring yourself and your best ideas; when we feel safe and comfortable being ourselves, there s no limit to what we can achieve.
IN A NUTSHELL
The Mobile Guide works closely with supervisor; always maintains a professional appearance and demeanor. Uses sound driving practices, acting as a driver or passenger when needed. Utilizes effective organizational and communication skills. Responsible for high quality patient customer service, retrieving patient information from the Medical Marijuana Use Registry, and maintaining confidential and HIPAA compliant paperwork. In addition, responsible for State of Florida regulations for a Medical Marijuana Treatment Center and adhere to best practices in the day -to-day operations and delivery efforts. This role is with Florida Market one of the renowned retail brands under the Parallel umbrella. Parallel is one of the largest multi-state cannabis companies in the world, owning and operating in five markets; Florida (Surterra Wellness), Massachusetts (NETA), Pennsylvania (Goodblend), Nevada (The Apothecary Shoppe) and Texas (Surterra Wellness). If you enjoy companies that are growing, moving fast, and constantly challenging themselves to achieve more, then Parallel is for you. We work hard, lean on each other, and are passionate about a pretty ambitious vision pioneering a new paradigm of what well-being can be for all people, everywhere. For more information, visit www.liveparallel.com.
WHAT YOU WILL BE DOING
Customer Service and Record-Keeping:Provide exceptional service for our customersProvide deliveries, acting as a driver or passengerObtain the appropriate documentation from each patient at every delivery, ensuring validity of their identification and registration with Medical Marijuana Use RegistryRecord each visit using appropriate software, ensuring accuracy of patient information, and recording notes if necessaryCollaborate with call center employees to maintain a steady patient traffic flow to maximize sales and customer satisfactionRecord and collaborate with call center employees about preorders and online orders to ensure accurate order information and timeliness of deliveryRespond to and resolve patient requests, complaints, or compliments in person, and on the phone requesting supervisor support as neededCannabis based Education and Guidance:Maintain knowledge of all applicable state and local laws, as well as documentation processes in accordance with the State of Florida Office of Medical Marijuana UseMaintain a basic understanding of the Cannabis based therapeutics, and services provided at Company Educate patients on the processes of registration, renewals, lost registration documents, etc.Provide educational materials and resources for patients and caregivers as neededMaintain awareness of patient input and suggest changes to improve service or product
Documentation: Ensure all patient files are current and required documentation is on file and follows all guidelines issued by the State of FloridaCommunicate with employees to update online and physical pamphlets as needed
EXPERIENCE AND SKILLS YOU LL BRING
Class E Driver s LicenseMust hold a valid State of Florida Driver s LicenseMust have an established and a driving record in Good Standing. Must present a current DMV printout with none of the following violations:* Any major violations (DWI, homicide, reckless driving, drugs, leaving the scene) within the last 7 years* Two or more other moving violations and one at fault accident in the last three years* Two or more fault accidents in the last three years with no moving violations requiredAbility to navigate efficientlyConscientious and dependableProfessional appearanceAccurate data-entry and record keepingStrong attention to detailOrganizational skills and time management abilities Superior customer service skillsAbility to work in a changing and challenging environmentProficiency in windows-based software and internet navigation Knowledge of Cannabis Based Therapeutics policy and lawAbility to make decisions as necessary with oversight when neededPositive attitudeAble to communicate effectively with team membersAble to function well as part of a teamComply with policies and procedures and applicable state and local laws and assist in the development and upkeep of Delivery Standard Operating ProceduresAge 21 or over (Required)High School Diploma or equivalent (Required)Valid Government-Issued Photo ID (Required)
YOU WILL BE SUCCESSFUL IF YOU
Are self-motivated; micro-managing isn t fun for anyoneRoll your sleeves up and do the work; strategy is important, but so is getting stuff doneCan work fast and be flexible; our industry is always changingPlay nice with others; we collaborate with each other a lotThink creatively; sometimes, the traditional solution isn t the best one
WHAT YOU GET
Consistent, reliable benefits; Full medical/vision/dental, 401k with company match, access to company-sponsored well-being programsBalance and flexibility; paid time off, paid parental leave, flexible work arrangementsFinancial opportunity; an incentive program that provides opportunity to earn cash AND equity in a fast-growing company and industryEmployee discount Chance to make a difference; Employee Relief Fund, community volunteerism opportunities through Benevity
Must be able to remain in a seated position inside the vehicle for extended periodsAbility to pick up heavy items to load (50 or more lbs.) onto vehicleAbility to sit and stand for long periods of timesAbility to bend in repetitive motionMove heavy totes, boxes, and other cargo in and out of vehicles and move into buildings Frequently communicates accurate information with other employees
PARALLEL IS UNITED BY OUR VISION, MISSION, & VALUES
Our Vision why we exist is to pioneer well-being and improve the quality of life for humanity through the benefits of cannabinoids. Our Mission how we will do this is to build a leading, global well-being company through the best talent, our values, trusted and recognized brands, science and technology-based innovation, and a relentless focus on execution and continuous improvement. Our Values Integrity | Collaboration | Alignment | Intentionality | Accountability | Agility
We are an Equal Opportunity Employer. We embrace and encourage our employees differences in age, color, disability, ethnicity, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socioeconomic status, veteran status, and other characteristics that make our employees unique.
Parallel reserves the right to change or assign other duties to this job description. Your employment with Parallel is a voluntary one and is subject to termination by you or Parallel at will, with or without cause, and with or without notice, at any time. Nothing in this document shall be interpreted to be in conflict with or to eliminate or modify in any way the employment-at-will status of Parallel associates.
Internal ID: 35190PandoLogic. Category: Transportation, Keywords: Driver
Tagged as: management
To apply, please visit the following URL:https://www.jobs2careers.com/click.php?jid=41fc600dc74d61eebeb85c709&ri=944b2953711c46ebbc1cf40fba90c1c3&job_loc=New+York%2CNY&q&spl=VOLVT3H44z%2Fi5rDR%3AD%2BcOVmxnzf1nXAnlNEvnFA%3D%3D%3Aogf8hcRxi8qncqAwm7ndM45WbueGHO9GN%2BEA6GTBtQ%3D%3D&encrypt=0&l=New+York%2C+NY→