Noble Riot was created to tell the stories of the winemakers, farmers, culture and nature. We are unashamed about our passion for wine and intend to bring honest wine to the people without apology, excuse or compromise.
Here are the details for our Service Support position:
In this role, you are the right-hand man/woman for the sommeliers of Noble Riot. You are their GTG (go-to-gal/guy). This includes assisting with setting tables, delivering food and wine, washing and polishing, wiping up spills, greeting and seating guests, and making everyone within Noble Riot feel welcome. Part host, part back-waiter, part glass polisher – this is a great way to get your foot in the door if you are looking to grow your knowledge of wine by working alongside a team of down-to-earth somms.
Other duties might include all the details that go into the seamless delivery of the guest experience. These include, but aren t limited to:
Completing all restocking and cleaning duties by performing opening and closing side work as instructed.
Maintaining cleanliness standards in order to have a clean, presentable and attractive facility and to satisfy state and local health board requirements.
Memorizing and understanding menu items, recipes and daily specials in order to answer questions and make recommendation to customers.
Plating prepared food items to meet the presentation standards set forth by our culinary partners.
Misc cleaning/polishing duties including but not limited to stemware, china and silver.
Attending all departmental meetings in person in order to enhance communications and gain knowledge of products, service and facility.
Responding to customer inquiries and comments in person and on phone by providing timely and knowledgeable information in order to provide quality customer service.
Presenting a clean and professional appearance at all times.
Maintaining a professional, fun, and courteous demeanor at all times.
Performing other duties as assigned, requested or deemed necessary by management. (In other words, as a team player, you might be asked to pitch in for things we haven t even imagined yet and so we couldn t include them on this list).
During the course of your shift, if a ball is dropping, your job is to catch it.
Must have a great attitude and high regard for upholding service standards.
Must have high attention to detail and ability to follow specific standards and procedures with consistency.
Must be fluent in oral and written English.
Must have vision ability to clearly see detailed guest checks, computer print-outs, written instructions and to observe entire restaurant in dimly lit conditions.
Must have manual coordination to punch buttons, grasp items in hand, and to balance and carry trays loaded with food and beverages.
Must have manual dexterity necessary for polishing multiple glasses for long periods of time.
Must have ability to perform multiple tasks at one time.
Must be able to follow verbal and written instruction, and be able to communicate both verbally and in writing.
Must be able to perform job duties in crowded and noisy situations, particularly when handling multiple tasks.
Must have High School Diploma or GED equivalent
Not required, but nice to have:
Previous experience in restaurant service teams
Previous experience in wine sales (retail or restaurant)
Knowledge of wine and wine service standards
Appreciation for agriculture, nature, and sustainability
Strong desire for learning and personal growth
Computerized order machine, touch screens, basic writing materials, restaurant equipment including but not limited to ice machines, beverage dispensers, and dishwashing machines.
Physically strenuous: prolonged standing, walking, lifting and carrying throughout entire shift in indoor (and partially outdoor) environment. High noise levels, fast-paced, fun, and rewarding.
Tagged as: management