This is a work at home position. We will provide the equipment required for the job, should you qualify. The Customer Service Representative – may perform some/all of the following tasks:* *
* Answers inquiries by clarifying desired information; researching, locating, and providing information *
* Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems *
* Fulfills requests by clarifying desired information; completing transactions; forwarding requests *
* Maintains call center database by entering information and document customer interaction *
* Updates job knowledge by participating in educational opportunities and knowledge management *
* Answers inquiries by clarifying desired information; researching, locating, and providing information. *
* Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems. *
* Fulfills requests by clarifying desired information; completing transactions; forwarding requests. *
* Maintains call center database by entering information and document customer interaction. *
* Updates job knowledge by participating in educational opportunities and knowledge management. *
* Develops appropriate reporting requirements by supervisor or manager *
* Handles Subject Matter Expert inquiries and assist other team members *
* Assists in the training of new-hires and assist in quality assurance activities*
Tagged as: management
Source: Jobs2Careers - Jobs & Careers