Position Title: Front DeskReports To: General ManagerClassification: Part-Time, Non-ExemptJob Summary:The Front Desk will help ensure the smooth and efficient operational procedures within the Front Desk department, enabling the club to provide the highest level of customer service. He/She will demonstrate an aptitude and command of all company-wide policies and initiatives to ensure the integrity of the Crunch brand.Essential Job Responsibilities:Membership Sales.Greet all members and guests with a smile and wish them well as they exit the club.Check in all members and guests in accordance with company procedures.Facilitate any messages on club software at member check-in.Answer phones in courteous, helpful, professional manner.Communicate special events to members and guess.Maintain an atmosphere which makes members feel welcome.Facilitate all member requests or forward to a manager.Maintain a professional disposition at all times.Sell retail products.Schedule member services, tanning, hydro-massage, etc.Facilitate payment of member services in accordance with company procedures.Know club facility, services, and schedules.Maintain a clean and organized work area.Assist in all projects as delegated by club management.Follow all policies and procedures in the Employee Handbook.Opening and closing duties.Attend any employee training meetings.Please note: This job description was designed as a summary of the typical function of the job, and is not a comprehensive list of all possible job responsibilities. The tasks and duties might differ from those outlined above and other duties, as assigned may be part of the job.
Tagged as: management
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