Customer Service Relay Specialist Part Time

Be unstoppable with us!
T-Mobile is synonymous with innovation and you could be part of the team that disrupted an entire industry! We reinvented customer service, brought real 5G to the nation, and now we re shaping the future of technology in wireless and beyond. Our work is as exciting as it is rewarding, so consider the career opportunity below as your invitation to grow with us, make big things happen with us, above all, #BEYOU with us. Together, we won t stop!

Job Overview
The Relay Specialist will astound the customers by providing the T-Mobile Famous for Care experience by relaying a conversation between a deaf, speech or hearing impaired person and a hearing person using a personal computer, mobile device or TTY. As the customer advocate you will demonstrate an excitement about assisting customers with disabilities. Utilizes ability to listen while simultaneously typing to enhance the customer experience. Maintains confidentiality of all calls and tolerates stress of emotional dialogue.

Job Responsibilities:

• Understanding of ASL and deaf culture.
• Know the customer, listen, adapt tone and your delivery to meet each specific customers needs.
• Display a positive attitude, willingness to assist and become the customer’s advocate.
• Education:
• High School Diploma/GED (Required)
• Work Experience:
• Less than 2 years Understanding of ASL and deaf culture. (Required)
• Less than 2 years Good articulation and pleasant speaking voice. Adapt your tone and delivery to meet the needs of each individual customer. (Required)
• Less than 2 years Display willingness to assist, consultative tone and be responsive to the customers questions or concerns. (Required)
• Less than 2 years Listen to the customer and identify with their level of urgency. (Required)
• Knowledge, Skills and Abilities:
• Keyboarding Ability to type a minimum of 70 words per minute with 95% accuracy. (Required)
• Customer Service Experience working with customers with disabilities. Display a willingness to assist, consultative tone and be responsive to the customer. (Required)
• flexibility to work any shift including nights, weekends and holidays (Required)
• Licenses and Certifications:

At least 18 years of age
Legally authorized to work in the United States

Travel:
Travel Required (Yes/No):No

DOT Regulated:
DOT Regulated Position (Yes/No):No
Safety Sensitive Position (Yes/No):No

Never stop growing!
T-Mobile doesn t have a corporate ladder it s more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it s that shared drive to aim high that drives our business and our culture forward.

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T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.

Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing …@t-mobile.com or calling 1-844-###-####. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.