Customer Experience Associate Part TimeNEW

Working remotely with occasional in-person days, the part-time Customer Experience Associate will assist users with account-related issues, respond to inquiries, and ensure account security while contributing to a positive user experience.Key responsibilitiesDeliver timely and accurate responses to user questions and requests through support channelsAssist users with account-related issues, including login problems and billing inquiriesInvestigate and resolve unauthorized account activity and educate users on security best practicesRequired qualificationsSome experience in a customer support or technical support roleStrong written and verbal communication skills in EnglishFamiliarity with desktop and mobile operating systems and customer service platformsAbility to prioritize effectively in a fast-paced environmentA genuine connection to Discord’s mission and commitment to inclusivity

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